General Privacy Principles

Definitions

To ensure full transparency, we define key terms used throughout this policy.

Personal data means any information relating to an identifiable individual, such as name, contact details, and identification numbers.

Processing refers to any operation performed on personal data, including collection, storage, use, disclosure, and deletion.

User refers to any person accessing or using the services provided by evoserenio at evoserenio.info.

Service refers to all offerings provided by evoserenio, including online resources, coaching, and community engagement tools.

Cookies are small files placed on your device to improve site functionality, measure performance, and personalize content.

Purposes of Processing

We process your data for specific, transparent purposes:

• To provide and maintain our services
• To enhance user experience and personalize content
• To communicate updates, offers, and service notices
• To perform data analysis and research
• To prevent fraud and ensure security
• To comply with legal obligations
• To manage customer support requests
• To send marketing materials with your consent

Legal Basis for Processing

Our data processing is grounded in the following legal bases:

• Consent you have given us
• Performance of a contract with you
• Our legitimate interests in service improvement
• Compliance with legal obligations

GDPR Compliance

If you reside in the European Economic Area, you have the following rights under the General Data Protection Regulation:

• Right to access your personal data
• Right to rectify inaccuracies
• Right to erasure of data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

Cookies and Tracking

We use cookies and similar technologies to optimize functionality and measure performance.

We employ session cookies, persistent cookies, and third-party cookies.

Our cookies fall into essential, performance, functionality, and advertising categories.

You can manage or disable cookies via your browser settings or the cookie preferences banner.

View our Cookie Policy

Data Sharing

We share your data only under these circumstances:

• With service providers who support operations
• With affiliates under our corporate group
• When required by law or regulation
• In connection with a merger or acquisition
• With your explicit consent
• To detect or prevent fraud

International Data Transfers

Your information may be transferred outside Thailand for processing or storage by our trusted service providers.

We implement standard contractual clauses and other measures to ensure adequate protection when data is transferred internationally.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected.

Account records are kept for the duration of our relationship plus up to five years thereafter for compliance purposes.

Communication logs and support tickets are retained for up to two years to maintain service quality.

System logs are stored for up to one year to support security monitoring and troubleshooting.

Once retention periods expire, personal data is securely deleted or anonymized to prevent re-identification.

Data Security

To protect personal data, evoserenio applies multiple technical and organizational safeguards. For example, in one scenario involving business account setup, data is encrypted both in transit and at rest. Use case: when a user uploads identification documents, access is restricted to authorized staff only and audited regularly to maintain controlled handling.

• Encryption of data during transit (TLS) and at rest using AES-256.
• Role-based access controls limiting data access to trained personnel.
• Routine security audits and staff training sessions to maintain compliance.

Your Rights

Evoserenio supports your data rights under local regulation. In practical cases, individuals have exercised these rights by submitting requests to view or correct personal information held by our platform.

• Right to access your personal data stored by evoserenio.
• Right to request correction of inaccurate or incomplete information.
• Right to request deletion of data no longer required.
• Right to restrict or limit processing in specific scenarios.
• Right to obtain a portable copy of your data in a structured format.
• Right to object to certain types of processing activities.
• Right to withdraw consent at any time for marketing communications.
• Right to lodge a complaint with a supervisory authority.

Requesting Your Rights

To exercise any of the rights above, please submit a request to our privacy team by email or postal mail. Include a description of the requested action and a copy of your ID for verification purposes.

[email protected]

We aim to respond to valid requests within 30 days of receipt. In complex cases, we may need up to an additional 30 days and will notify you with an explanation.